These videos are a continuation of Claire Brawdy‘s series discussing Design Thinking, Agile, and Change Management strategies in the context of Knowledge Management. Part 6 of this ten-part series discusses user centricity, and how to leverage design thinking to engage users and keep them central throughout an entire lifecycle of a KM initiative.
Part 7 of this ten-part series discusses scope management, and the importance of defining a clear scope to center efforts around.
The first course will be offered on July 24 – 25, 2018 at Sheraton Tysons in Tysons Corner, VA (outside of Washington, DC). You can register for the course via the link below: