The UX Guide to Chatbots
Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading »
A Case for Chatbots
“Welcome to our chat! You can ask me anything or request real human help any time. Ask me anything!” Whether you’re looking to buy a car, ordering pizza, or browsing research publications, the average internet experience tends to feature some … Continue reading »
Designing Content for the Apprehensive Consumer
Content consumers, regardless of their form, be they a shopper, a reader, a creative, (the list goes on), are increasingly trepidatious about the content they choose to trust. With an ever-increasing slew of web content from a range of sources … Continue reading »
Fritz Speaks at World IA Day
EK Senior Analyst Maddie Fritz will be speaking at the World IA Day DC conference on February 22 in Washington, D.C. at General Assembly. Throughout her tenure at EK, Fritz has worked alongside a variety of clients to streamline and … Continue reading »
Using Facets to Find Unstructured Content
What does ‘faceted navigation’ mean to you? For web-savvy individuals, it’s a search experience similar to that which you would find on Amazon. Facets primarily allow an individual to quickly sort through large amounts of information to locate a single … Continue reading »
The 5 Key Components of a Semantic Search Experience
Semantic Search extends meaning and context to your otherwise run-of-the-mill search results. This future-ready phase of search seeks to apply machine-driven understanding of user intent, query context, and the relationships between words. We broke down the primary elements that make … Continue reading »
What is an Action-Oriented Search Result?
Anytime Google updates their search experience, the subtle change seems to be snuck into the search engine overnight to either gently surprise the detail-oriented or to otherwise go unnoticed. However, one of Google’s most impactful, and definitely most noticeable changes, … Continue reading »
Pattern Discovery through Facets
As explored in my previous blog post How Faceted Navigation Works, facets allow you to quickly and efficiently sort through your content to find the information or data that you need. Facets largely mirror taxonomic structures, and business taxonomies are … Continue reading »
How Faceted Navigation Works
What does the term ‘faceted navigation’ call to mind? For search-savvy individuals, it’s a search experience similar to that which you would find on Amazon. Facets primarily allow an individual to quickly sort through large amounts of information to locate … Continue reading »