Author Archive

Webinar: Driving Contact Center Cost Efficiency with Knowledge Management

Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading »

Sara Mae O’Brien-Scott to be Panelist at World Information Architecture Day Seattle

Sara Mae O’Brien-Scott, Senior Taxonomy and Ontology Analyst at Enterprise Knowledge (EK), will be a panelist for World Information Architecture (IA) Day Seattle 2021. World IA Day is an annual celebration focused on the practice and education of Information Architecture. … Continue reading »

Lulit Tesfaye and Heather Hedden to Speak at Upcoming Webinar on Taxonomies, Knowledge Graphs, and AI

Lulit Tesfaye, Practice Lead at Enterprise Knowledge (EK), and Heather Hedden, Data and Knowledge Engineer with Semantic Web Company, will be co-leading an upcoming webinar, Taxonomies, Knowledge Graphs, and AI – Delivering Targeted Content Recommendations (A Case Study), hosted by … Continue reading »

Vilenio to Speak at an Upcoming Webinar on Turning a Taxonomy into a Recommendation Engine

Connor Vilenio, Senior Consultant at Enterprise Knowledge, will be speaking at an upcoming webinar hosted by Ontotext on the topic, “Turning a Taxonomy into a Recommendation Engine: Lessons Learned from Rapid Development of Content Recommenders using Taxonomies and GraphDB as … Continue reading »

Hilger Featured in Database Trends and Applications Magazine

EK COO Joe Hilger was recently featured in a Q&A from Database Trends and Applications magazine, where he discusses enterprise knowledge graph trends and use cases. Specifically, Hilger details the most high value use cases for knowledge graphs and discusses … Continue reading »

Enterprise Knowledge Launches Podcast

Enterprise Knowledge, in a continued commitment to thought leadership, has launched a new podcast to supplement the hundreds of other thought leadership articles on their website. The podcast, titled Knowledge Cast, features interviews with global KM, Information Management, and Data … Continue reading »