Knowledge Base - Enterprise Knowledge

System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance

EK Team . August 10, 2021 . Case Study

The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading

Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph

EK Team . April 26, 2021 . Case Study

The Challenge A global development bank needed a better way to disseminate information and in-house expertise to all of their staff to support the efficient completion of projects, while also providing employees with an intuitive knowledge sharing tool that is … Continue reading

Semantic Layer for Content Discovery, Personalization, and AI Readiness

EK Team . July 29, 2025 . Case Study

A professional association needed to improve their members’ content experiences. With tens of thousands of content assets published across 50 different websites and 5 disparate content management systems (CMSes), they struggled to coordinate a content strategy and improve content discovery. They could not keep up with the demands of managing content … Continue reading

Optimizing Historical Knowledge Retrieval: Leveraging an LLM for Content Cleanup

EK Team . July 2, 2025 . Case Study

Enterprise Knowledge (EK) recently worked with a Federally Funded Research and Development Center (FFRDC) that was having difficulty retrieving relevant content in a large volume of archival scientific papers. Researchers were burdened with excessive search times and the potential for knowledge loss … Continue reading

Improving Customer Experience in a Personalized Customer Resource Portal

EK Team . February 6, 2024 . Case Study

The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading

Extracting Knowledge from Documents: Enabling Semantic Search for Pharmaceutical Research and Development

EK Team . March 3, 2025 . Case Study

The Challenge A major pharmaceutical research and development company faced difficulty creating regulatory reports and files based on years of drug experimentation data. Their regulatory intelligence teams and drug development chemists spent dozens of hours searching through hundreds of thousands … Continue reading

Improved Customer Service and Risk Management through KM

EK Team . August 7, 2021 . Case Study

The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading

User-Centric Content Engineering to Improve Customer Experience

EK Team . July 25, 2022 . Case Study

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

Optimizing Historical Knowledge Retrieval: Extracting Knowledge by Making Connections

EK Team . February 4, 2026 . Case Study

The Challenge From POC to Production A Federally Funded Research and Development Center (FFRDC) faced significant challenges with low-quality or incomplete metadata for managing and cataloging scientific reports, hindering researchers’ ability to parse repositories and efficiently discover relevant content. As … Continue reading

A Global Knowledge and Information Management Solution

EK Team . July 14, 2020 . Case Study

The EK Difference Because this large, global organization was seeking to successfully complete an initiative that traversed multiple departments, the effort required alignment and support from department leads, staff, and executives. EK leveraged our proven facilitation and prioritization approaches tailored … Continue reading