Enterprise Knowledge’s Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Daan Hannessen, Global Head of Knowledge Management at Shell. He has over 20 years experience in Knowledge Management for large knowledge-intensive organizations in Europe, Australia, and the USA, ranging from continuous improvement programs, KM transformations, lessons learned solutions, digital workplaces, AI driven expert bots, enterprise search, and much more.

In their conversation, Lulit and Daan discuss the importance of senior leadership support in ensuring the success of KM initiatives, emphasizing “speaking their language” as key to implementing KM and the semantic layer at a global scale. They also touch on how to measure the success of AI, when AI-generated content can be considered valuable insights, and why to invest in a semantic layer in the first place, as well as Daan’s talk at the upcoming Semantic Layer Symposium.

For more information on the Semantic Layer Symposium, check it out here!

If you would like to be a guest on Knowledge Cast, contact Enterprise Knowledge for more information.