News
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading »
EK Again Listed on KMWorld’s AI 50 Leading Companies
Enterprise Knowledge (EK) has been listed on KMWorld’s 2021 list of leaders in Artificial Intelligence, the “AI 50: The Companies Empowering Intelligent Knowledge Management.” This is the second year in a row EK has been included. To help spotlight innovation … Continue reading »
Enterprise Knowledge to Host Upcoming Webinar on Employee 360 Views
Enterprise Knowledge COO Joe Hilger will moderate a webinar, The Art of Developing Valuable Employee Journeys, jointly hosted by EK and Semantic Web Company (SWC). The webinar will examine an emerging approach called Enterprise 360 – where organizations can implement … Continue reading »
McCray, Fleury, and Sacoman to Speak at Upcoming Decoupled Days Web Conference On Real-time Collaborative Content Creation and Multichannel Distribution
Enterprise Knowledge Senior Developer Lisa McCray, CMS Solutions Architect Matt Fleury, and Developer Nick Sacoman will present at an upcoming web conference — Decoupled Days. Their presentation, Real-time Collaborative Content Creation and Multichannel Distribution, will include a real-time demo … Continue reading »
Ivanov to Speak at Upcoming OmnichannelX Web Conference On Transforming Content into a Business Asset Through Structuring and Tagging
Enterprise Knowledge Senior Content and Solution Architect Yanko Ivanov will present at an upcoming international web conference — OmnichannelX. Ivanov will lead a session focused on the value of componentized content combined with a rich taxonomy and ontology. Join the … Continue reading »
Enterprise Knowledge Named Inc. 2021 Best Workplace
Enterprise Knowledge has been named one of Inc. Magazine’s Best Workplaces of 2021. The award is the result of a wide-ranging and comprehensive measurement of American companies that have created exceptional workplaces and company culture whether teams are operating in … Continue reading »
EK Launches KM Maturity Benchmark Self-Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment. EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading »
Headless CMS in Action: Understanding What it is, and How it can be Used in Your Organization
EK’s Technology Solutions Practice Lead, Rebecca Wyatt, will facilitate a discussion between a panel of global experts with a wide variety of experiences implementing headless content management systems. The panel will focus on defining headless CMS, discussing its various uses, … Continue reading »
Grace Han Joins EK’s Leadership Team
Grace Han has joined EK’s Leadership Team in the role of Deputy Chief Operating Officer. Han’s focus at EK will be to apply her extensive experience managing large and highly complex initiatives for EK’s range of enterprise programs. She joins … Continue reading »
Wahl Speaking on Enterprise 360 Panel
Zach Wahl, CEO of Enterprise Knowledge will be participating in a panel discussion regarding Enterprise 360 and how knowledge graphs enable complete visibility of information across the enterprise. Wahl will apply his expertise in Knowledge Management and Enterprise Learning to … Continue reading »