Strategy & Design

EK AMA – Why doesn’t my search work like Google?

Enterprise Knowledge is proud to announce a new series to Knowledge Cast called EK AMA. EK AMA takes a look at common questions Enterprise Knowledge receives from our clients and colleagues and provides an quick answer to them.  In this … Continue reading »

Webinar: Driving Contact Center Cost Efficiency with Knowledge Management

Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading »

Knowledge Cast – Donita Volkwijn of Rockefeller Philanthropy Advisors

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Donita Volkwijn, Manager of Knowledge Management at Rockefeller Philanthropy Advisors. Donita joined Rockefeller Philanthropy Advisors in May 2012, and leads Knowledge Management transformation efforts, with the aim … Continue reading »

EK Launches KM Maturity Benchmark Self-Assessment

Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment.  EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading »

6 Questions to Help Determine Where to Start Your KM Transformation

“Where do we start?” It’s a question that can seem daunting for the organizations that EK works with as they contemplate moving from developing a Knowledge Management (KM) Strategy to implementation. This question invites uncertainty and even skepticism as leadership … Continue reading »