Knowledge Cast – Niall Thomas of Zendesk
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success … Continue reading »
Knowledge Cast – Nicki Usiondek of Fragomen
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management … Continue reading »
Knowledge Cast – Dave Simmons of General Services Administration
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA, he has worked with GSA staff to completely update the … Continue reading »
Knowledge Management Trends in 2021
The last year has been a big one for Knowledge Management. Technology is advancing rapidly, introducing capabilities around knowledge graphs, ontologies, and enterprise artificial intelligence that seemed like distant possibilities just a few years ago. The pandemic, meanwhile, forced every … Continue reading »
Knowledge Cast – Erica Butler of Mountain America Credit Union
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Erica Butler, Senior Manager of Knowledge Management at Mountain America Credit Union. Erica has worked at Mountain America Credit Union (MACU- a federally chartered credit union headquartered … Continue reading »
Knowledge Cast – Lauren Reinhalter of Council on Foreign Relations
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lauren Reinhalter, Deputy Director of Research and Knowledge Management at The Council on Foreign Relations (CFR). Lauren Reinhalter has worked at CFR since 2016, where she oversees … Continue reading »
EK’s Year in Review – 2020
For the last five years, I’ve written a summary of EK’s milestones, achievements, and overall performance. Each year, I’ve reported on EK’s growth, thought leadership, and strategic initiatives as part of our commitment to transparency in our field. In past … Continue reading »
Knowledge Cast – Dr. Paulette Hasier of Library of Congress
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Paulette Hasier, Geography and Map Division Chief at the Library of Congress. Dr. Hasier has served as Chief of the Geography and Map Division at the … Continue reading »
Knowledge Cast – Stephanie Hill of Paypal
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal. Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content … Continue reading »
Knowledge Management by the Numbers
In EK CEO Zach Wahl’s presentation from KMWorld Connect 2020, he discusses the importance of putting KM in terms of business value and ROI. The presentation details EK’s Proprietary KM Maturity Benchmark, a process to understand your organization’s current and … Continue reading »