Author Archive

The Value of Taxonomy: Why Taxonomy (Still) Matters

After decades of taxonomy design consulting, I’m still amazed that some organizations doubt the value of effective enterprise taxonomy design. Though knowledge and information management technologies, as well as associated search technologies have changed, the core business value and use … Continue reading »

Beyond Find: The Five Levels of Artificial Intelligence for Knowledge

At Enterprise Knowledge, our work in the field of Knowledge and Information Management has given us the opportunity to explore a wide range of organizational goals and business drivers with our clients. Over the years, these goals have progressed from simply … Continue reading »

Moving Your Knowledge Management Journey Forward with Design Thinking

As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading »