Author Archive

Knowledge Cast – Patrick Cleary of DraftKings

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Patrick Cleary, Knowledge Management Manager at DraftKings. Patrick is an accomplished, self-motivated, and adaptable director of knowledge management with 15+ years of experience helping companies to achieve … Continue reading »

Knowledge Cast – Dr. Stacey Young of USAID

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Stacey Young, Agency Knowledge Management and Organizational Learning Officer at US Agency for International Development. Stacey Young, Ph.D., became USAID’s first Agency Knowledge Management and Organizational … Continue reading »

Knowledge Cast – Bill Kaplan of Working Knowledge CSP

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Bill Kaplan, the founder of Working KnowledgeCSP. Bill Kaplan is recognized as one of the early thought leaders and knowledge management consultants in the application of Knowledge … Continue reading »

Knowledge Cast – Lynda King of ServiceNow

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow.  Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading »

Knowledge Management Trends in 2020

The field of knowledge management continues to evolve quickly, embracing new disciplines including semantic technologies and artificial intelligence as core parts of the growing field. Based on our experience as the largest Knowledge Management Consulting company globally, I’ve once again … Continue reading »

The Value of Taxonomy: Why Taxonomy (Still) Matters

After decades of taxonomy design consulting, I’m still amazed that some organizations doubt the value of effective enterprise taxonomy design. Though knowledge and information management technologies, as well as associated search technologies have changed, the core business value and use … Continue reading »