Fostering a Knowledge-Sharing Mindset: How to Get People to Share What They Know
Knowledge is one of an organization’s most valuable assets, but it’s only useful when shared. Organizations become more innovative, efficient, and resilient when employees actively exchange insights, best practices, and lessons learned. However, knowledge sharing doesn’t always happen naturally—it requires the right culture, incentives, and support. Continue reading
Green Climate Fund – Knowledge Cafe Program
The Green Climate Fund (GCF), established under the United Nations Framework Convention on Climate Change (UNFCCC), is the world’s largest climate fund. GCF is mandated to support developing countries in mitigating and adapting to climate change. Headquartered in South Korea, the fund has over 300 staff members who are working to shift developing countries toward…
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Keys to KM Implementation – According to KM Practitioners
Wondering how to kickstart your company’s KM strategy? Dive into the infographic below to learn about keys to successful KM implementation and actionable ways to address people, processes, and culture within your organization. Through facilitated conversations with dozens of KM … Continue reading
The Benefits of KM for Contact Centers and Help Desks
In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading
Integrated Change Management Plan for Top Telecommunications Company
The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading
Meetup: Knowledge Management Community of DC (September 2018)
On Thursday, September 27, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. In this session, presenter John Hovell will guide participants in an interactive discussion around conversational leadership and how to practice … Continue reading
Meetup: Knowledge Management Community of DC (July 2018)
On Thursday, July 26, 2018, the Knowledge Management Community of DC Meetup will host its monthly event at Enterprise Knowledge. In this session, presenter David Lambert will share a proven planning template to bring people together to start a conversation, … Continue reading
What is Knowledge Management and Why Is It Important
As I’ve often asserted, Knowledge Management struggles with its own identity. There are any number of definitions of KM, many of which put too much stress on the tacit knowledge side of the knowledge and information management spectrum, are overly … Continue reading
Why People Fail to Share Knowledge
Effective knowledge sharing is the lifeblood to knowledge-based organizations. High-performing organizations are ones that have mastered the art of empowering their newer employees with the knowledge and experience of the more-tenured, highlighting new ways of thinking and doing, and fostering … Continue reading