Enterprise Knowledge CEO Zach Wahl speaks with Lucy Hall, a knowledge management (KM) expert in the financial services industry. With 25+ years in the space, Lucy is experienced in driving enterprise-scale change and delivering measurable business outcomes in projects spanning technology transformation, AI readiness and adoption, knowledge and content management, and collaborative community engagement.

In this conversation, Zach and Lucy discuss how the field of KM is shifting from a back-office support function to a central, strategic pillar of the modern organization, the symbiotic relationship between human-driven taxonomy and AI-powered intelligence, and the necessity of process mapping. They also touch on the “digital twin” frontier for capturing tacit knowledge, and why KM professionals are uniquely positioned to lead the AI revolution.

For more from Lucy, look her up ⁠here⁠!

If you would like to be a guest on Knowledge Cast, contact Enterprise Knowledge for more information.