The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading »
Integrated Change Management Plan for Top Telecommunications Company
Investing in Development Standards – The Benefits (Part 1)
I recently had the opportunity to kick off two development projects and onboard two new developers to the EK team. As I introduced the two developers to their projects, I quickly earned myself a new nickname, the Code Police, and … Continue reading »
KM Strategy for Top Telecommunications Company
The Challenge One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a global reference … Continue reading »
Knowledge Cast – Kyle Hopson of Best Buy
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Kyle Hopson, Senior Manager of Knowledge Management at Best Buy. Kyle and his team oversee the knowledge strategy for a workforce of over 100,000. Kyle has been … Continue reading »
The Importance of a Semantic Layer in a Knowledge Management Technology Suite
One of the most common Knowledge Management (KM) pitfalls at any organization is the inability to find fresh, reliable information at the time of need. One of, if not the most prominent, causes of this inability to quickly find information … Continue reading »
Knowledge Cast – KM Trends: Exploring Headless CMS
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Noz Urbina, founder of OmniChannelX and Urbina consulting, and Rebecca Wyatt, Technology Solutions Practice Lead at Enterprise Knowledge, on the topic of Headless Content Management System. In … Continue reading »
360-view of a Consumer: Deduplicating and Constructing Consumer Data using an Identity Graph
The Challenge For the last 30 years, a large global digital marketing and technology firm has been collecting consumer data on adults in the United States from hundreds of primary sources to build consumer marketing databases. Because data comes from … Continue reading »
How to take an AI Project Beyond a Prototype
Before going “all in,” we often advise our clients to first understand and quickly validate the value proposition for adopting advanced Artificial Intelligence (AI) and Machine learning (ML) solutions within their organization by engaging in a prototype or pilot. Conducting … Continue reading »
Knowledge Cast – Laurie Gray of RGP
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Laurie Gray, Vice President Customer Experience & Design at RGP. Laurie is an experienced leader with deep expertise in successful user-centered product design, development and launch. She … Continue reading »
Using Wireframes to Define and Visualize Enterprise Knowledge Graphs
As a complement to our enterprise search engagements with clients, we often end up exploring how the implementation of a knowledge graph can establish the foundation for more advanced KM and data efforts, such as smart search or AI capabilities … Continue reading »