Presented at KM Showcase 2019 by Todd Fahlberg (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), the presentation offers a case study from FHLBC on how Syed led his organization in the design and implementation of an … Continue reading »
Enterprise Search: The Key to Findability
The Power of a CoP: Influence, Innovation, and Shared Value
Presented at KM Showcase 2019 by Madison Jaronski (Enterprise Knowledge) and Shitalkumar Sabene (Airlines Reporting Corporation), the presentation offers a case study from ARC on how they have built a Business Intelligence Community of Practice (CoP) to connect individuals, spark … Continue reading »
The Cost of Doing Nothing with Knowledge Management
Presented at KM Showcase 2019 by EK’s Lulit Tesfaye, this presentation covers the business case for knowledge and information management. Further, it offers business cases and discussions of hard Return on Investment (ROI) for KM efforts.
Knowledge Management Trends in 2019
As part of my keynote address at the KM Showcase last week, I wanted to kick off the conference with a view of what I see as the top KM trends today. These are based on the discussions I’m seeing … Continue reading »
Taxonomy Is Here! Taxonomy and the Final Season of Game of Thrones
Despite the fact that the first day of Spring occurred only a couple weeks ago, it appears that winter is finally upon us. The eighth and final season of HBO’s Game of Thrones officially premieres on April 14th, and the … Continue reading »
The Roadmap to Open, Accessible, and Machine-Readable Data
In January, the federal government passed a new law to improve data management at federal agencies, H.R. 4174, the “Foundations for Evidence-based Policymaking Act of 2018”. The law includes the Open, Public, Electronic, and Necessary Government Data Act, or the … Continue reading »
Designing Content Types for Performance Support
We know that learners struggle to translate what they have learned in a theoretical training to on the job performance improvement. We also know that training programs are most effective when they go beyond a single classroom or online learning … Continue reading »
The Cost of Doing Nothing: The Business Case for Knowledge and Information Management
For many organizations, investment decisions on Knowledge, Data, and Information Management initiatives are driven by high-level business objectives such as increased efficiency, productivity, competitive advantage, and enhanced employee or customer engagement. While aligning Knowledge and Information Management initiatives with business … Continue reading »
Optimizing Your Search Experience: A Human-Centered Approach to Search Design
Designing a search solution requires an understanding of how people think, what they want, and how they go about getting what they want. You can implement the most technically sophisticated search tool for your organization, but if you’re not configuring … Continue reading »
Achieving a Gold Standard Taxonomy
One of the first steps of a taxonomy design effort is to gather any previous taxonomies that may exist within the business, as well as sample content, search logs, and pre-existing information about these taxonomies’ content or systems. At EK, … Continue reading »