Knowledge Base

Agile Content Teams Part 2: Roles

Agile practices can empower your content teams and maximize the value of their time. In part 1 of this two-part blog series, we discussed content team implementation of agile ceremonies. Now, in part 2, we follow up with a discussion … Continue reading »

Card Sorting Best Practices

What is Card Sorting? Taxonomy design is a fundamental component of any information management initiative. It provides a structure to label and organize content, whether it is for a website, intranet, or digital library. Card sorting is a technique for … Continue reading »

Best Practices for Leading Change

In your organization, is there a distinct strategy behind the people side of your organizational change, or is there simply a collection of tactical communications or training activities that need to be “managed” during a rollout? Change leadership requires the … Continue reading »

Agile Content Teams Part 1: Ceremonies

While “going agile” is not an end in itself, there are circumstances where an agile content strategy can help achieve desired business outcomes. In part 1 of this two-part blog series, we discuss content team implementation of agile ceremonies which … Continue reading »

NERDy Content for the Enterprise

  Over my years of consulting, I’ve had the opportunity to strategize, design, and conduct a number of content migration efforts. This is typically in the context of broader content management, document management, or knowledge base redesign or refresh efforts. … Continue reading »

Semantic Web Starter Kit

More and more organizations are taking advantage of semantic technologies to improve the way they manage both structured and unstructured content. Semantic tools like ontologies and graph databases allow organizations to: Manage content more effectively; Maximize findability and discoverability of … Continue reading »