Knowledge Base

Sustaining Adoption After Product Launch

A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading »

Maximizing and Measuring User Adoption

Similar to the old adage, “you can lead a horse to water, but you can’t make him drink,” you can deliver a solution that uses the most cutting-edge technology and beautiful design, but you can’t guarantee that your stakeholders will … Continue reading »

Defining Knowledge Management Strategy, Part 3 of 3

In the final part of his three-part series on defining knowledge management strategies, Zach Wahl describes several factors that resonate with organizations when understanding the value of knowledge management, as well as several keys to effective knowledge management strategies.

Findability v. Discoverability

At first glance, the terms “findability” and “discoverability” may seem similar, if not the same. However, these terms are distinct, and both are key outcomes that should be considered in any comprehensive Knowledge Management (KM) strategy. In this blog, you’ll … Continue reading »

Defining Knowledge Management Strategy, Part 2 of 3

When we’re helping organizations with their knowledge management strategy, we often refer to the importance of findability in any KM strategy.  In part two of this three-part series, Zach Wahl discusses how to communicate the value of KM to stakeholders so that they understand … Continue reading »