Enterprise Knowledge CEO Zach Wahl speaks with Johannes Müller, Senior Director of Knowledge Management at Siemens. With almost 30 years with the company, Johannes systematically establishes and advances Knowledge Management and IT platforms across teams, aiming to initiate and retain a cultural change so that mutual learning and collaboration also works beyond geographical and organizational borders.

In this conversation, Zach and Johannes discuss knowledge eaters and feeders, the symbiotic relationship between content quality and technical innovation, and collecting feedback and metrics while combatting survey fatigue. They also touch on how Germany’s new laws on user tracking may change how analytics work for Siemens’ knowledge tools, and sustaining funding and ROI through similar periods of change.

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