Let’s Talk Personalization: EK’s Joe Hilger to Speak at Upcoming Webinar “Opportunities And Outcomes From Personalizing Content”
Joe Hilger, COO of Enterprise Knowledge (EK), will join Kevin Nichols for the live webinar Opportunities And Outcomes From Personalizing Content. Hilger and Nichols will discuss what personalization means in the Knowledge Management (KM) space and how to apply KM … Continue reading
EK’s Joe Hilger to Speak at Upcoming Webinar “Conducting A Personalization Proof-of-Concept (PoC)”
Joe Hilger, COO of Enterprise Knowledge (EK), will join Scott Abel for the live webinar “Conducting A Personalization Proof-of-Concept (PoC).” Hilger and Abel will discuss what personalization means in the Knowledge Management (KM) space and how to apply KM in … Continue reading
The 2022 Agile KM Manifesto
In November of 2022, we introduced the first iteration of the Agile KM Manifesto at the KM World Conference in Washington D.C. Our ‘ask’ of the audience, and now of our fellow KM practitioners at large, is to review this … Continue reading
Taxonomy Workshop and Content Governance for a Multinational Healthcare Company
The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading
Technology Solution Recommendation for a Global Development Firm
The Challenge A global development firm with thousands of employees and projects across the world was struggling with their content management strategy. Specifically, they were dealing with inefficient processes and outdated technology. This resulted in wasted time and frustration from … Continue reading
The Benefits of KM for Contact Centers and Help Desks
In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading
Training and Organizational Design for a Federal Agency
The Challenge A US federal agency with a wide array of geographic distribution and responsibilities sought to better distribute learning events and resources to diverse professionals spread all over the United States. With a workforce of over 20,000 and millions … Continue reading
KM Strategy Workshop and Roadmap for a Global Product Testing Organization
The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge
Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading