Technology Solutions

Headless CMS in Action: Understanding What it is, and How it can be Used in Your Organization

EK’s Technology Solutions Practice Lead, Rebecca Wyatt, will facilitate a discussion between a panel of global experts with a wide variety of experiences implementing headless content management systems. The panel will focus on defining headless CMS, discussing its various uses, … Continue reading »

Common Mistakes Made When Selecting Knowledge Management Technology

Technology is fundamental for any organization seeking to increase its Knowledge Management (KM) maturity or ensure the success of its KM program. When technology is mindfully selected and implemented, it can provide exceptional KM benefits: technology can capture knowledge, store … Continue reading »

How to Optimize Search Relevance: Boosting and Filtering

What if when searching your company’s intranet for the terms “service desk,” the first 10 results have nothing to do with a web page where you can submit an IT service ticket? Or what if you are searching for “reports,” … Continue reading »

Three Things You can do Today to Get the Most out of Microsoft 365’s Project Cortex

Project Cortex is Microsoft’s new AI offering as part of its Microsoft 365 Suite. It will have several exciting features that organizations can leverage to make connections between content, data, and experts. Cortex will be able to surface knowledge that … Continue reading »

Give the People What They Want – An Approach to Thoughtful KM Technology

Presented by Todd Fahlberg, Knowledge Management Consultant, on May 19, 2020. Implementing a meaningful Knowledge Management technology brings many levels of challenges, even in the most innovative, user-centric organizations. In this session, Todd Fahlberg shares proven practices on how to … Continue reading »

Project Cortex: At the Intersection of Microsoft 365 and Artificial Intelligence (AI)

Almost every major technology company around the globe is dedicating resources to develop some form of Artificial Intelligence (AI) capabilities to help organizations accelerate access to critical information, support faster decision making, optimize customer support processes, recommend content, and help … Continue reading »