EK Teaching Upcoming Agile & Design Thinking Certification for KMI

The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on March 1st and 2nd, 2022. The full course overview and registration information can be found through the KMI event … Continue reading

Overcoming Records Management Constraints for Knowledge Continuity

I recently participated as a panelist at the Rocky Mountain SLA Conference where we discussed many topics surrounding Knowledge Management (KM). As we discussed the many definitions of KM, one of the attendees inquired about the difference between KM and … Continue reading

Integrated Change Management Plan for Top Telecommunications Company

The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading

Change Management: If It’s Not Integrated, It’s Not Going to Work

Series Introduction Effective change management requires the ultimate war-room strategy. You must win over the hearts and minds of the people and ensure those hearts and minds lead to hands doing things in the new way for the long run. … Continue reading

Top Five Tips for A Successful Knowledge Transfer in Times of Chaos, Crisis, or Rapid Change

All too often, organizations do not recognize the need and value of knowledge management efforts until a knowledge-related crisis occurs. Perhaps a top-level executive has chosen to leave the organization and has not documented the knowledge and experiences that they … Continue reading

Developing Good KM Habits to Make KM Stick

Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my … Continue reading

Complement Your Change Management Efforts with Gamification

Despite being a relatively new concept in the KM field, gamification is already an overused term that gets thrown around in virtually any initiative. Defined as an organization’s use of design and insights from video games to increase participant engagement … Continue reading

3 Ways to Build Adaptability as a Core Organizational Competency

Often when working with an organization, we hear from leadership a desire for their workforce to be more adaptable. Their reasons vary. Some are working within a resource-constrained environment (e.g., they face limitations on staffing, budgets, and other resources necessary … Continue reading