Five Tips for Improving Lessons Learned in Project-Based Organizations

The mechanics of completing lessons learned efforts can be deceivingly simple: You get people in a room (physically or otherwise) and discuss opportunities for improvement based on what they experienced during a project. However, many teams and organizations experience difficulty … Continue reading

The Difference Between Communities of Practice (CoP), Special Interest Groups (SIG), Employee Resource Groups (ERG), and Centers of Excellence (CoE)

Communities of Practice (CoPs) have been a long-standing tool in the knowledge manager’s toolbox as a way to foster learning, drive innovation, and capture institutional knowledge. But how do CoPs differ from other organizational community programs? Within any given organization, … Continue reading

Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge

Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading

Knowledge Capture and Transfer Series – Part 2: Capturing Tacit Knowledge

Organizations often lack a disciplined way to leverage the learnings and experience that their staff have acquired throughout their tenure and past experiences, and they only pay attention to this issue once it becomes too big to ignore. Examples of … Continue reading

Knowledge Capture and Transfer Series – Part 1: Getting Knowledge Capture and Transfer Right

Organizations are constantly generating new knowledge and enhancing existing knowledge in pursuit of their objectives. However, much critical knowledge is never captured. It remains inside people’s heads, isolated and undiscoverable. This leads organizations to suffer from a type of corporate … Continue reading

Overcoming Records Management Constraints for Knowledge Continuity

I recently participated as a panelist at the Rocky Mountain SLA Conference where we discussed many topics surrounding Knowledge Management (KM). As we discussed the many definitions of KM, one of the attendees inquired about the difference between KM and … Continue reading

We have too many KM tools. How do we declutter?

Many of our clients have amassed an impressive array of KM tools throughout the years, but it’s not always impressive in a positive way. KM tools cover a wide range of solutions, spanning from content and document management systems, learning … Continue reading

7 Habits of Highly Effective Taxonomy Governance

This presentation, delivered by Guillermo Galdamez at the Taxonomy Bootcamp Connect Conference, offers seven practical tips for improving taxonomy governance efforts in your organization – making sure that the taxonomy continues to grow and evolve alongside the organization and communicating … Continue reading