5 Steps to Enhance Search with a Knowledge Graph

As search engines and portals evolve, users have come to expect more advanced features common to popular websites like Google or Amazon. Users expect search engines to understand what they are asking for and give them the ability to easily … Continue reading

Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

Knowledge Cast – Micah Peterson of ProcedureFlow

In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading