This presentation was delivered by Yanko Ivanov, Principal Solution Consultant, on June 9th at the international OmnichannelX 2021 web conference.

In the presentation, Ivanov explores how componentized content combined with a rich taxonomy and ontology model enables a dramatic increase in content reuse, lower maintenance effort, and a tailored user experience that provides the right answer at the time of need. In addition, the presentation explores leveraging semantic modeling to produce connected content which can enable a richer search experience and dynamic and tailored content delivery to end-users, regardless of delivery channel.