The growing presence of chatbots may have you wondering if it’s time to implement one at your own organization. While many organizations can benefit from the introduction of a chatbot, you’ll want to ensure that your bot is tailored to the unique needs of your users and is able to connect those needs to the services your organization offers in order to maximize usability and business value. The following infographic overviews four key elements that are integral to creating a user-oriented chatbot experience. As a follow-up to my recent blog that outlined four key elements integral to creating a user-oriented chatbot experience, this infographic summarizes that information in an easily shareable and digestible format.
Look to the concepts featured above to guide the initial phases of your chatbot ideation process and to ensure its design is future-ready from the start. Whether you’re ready to begin chatbot implementation or are more curious about the benefits a chatbot can bring to your organization, contact us to join you on your chatbot journey, no matter where you are.