Knowledge Base - Enterprise Knowledge

Multi-Channel, Collaborative Authoring CMS for a Government Office

EK Team . January 17, 2023 . Case Study

The Challenge The Operations Center of a federal agency is responsible for monitoring disasters, emergencies, and incidents and then publishing timely reports to key stakeholders, including senior leadership, faster than they would receive information from news outlets. This highly time-sensitive … Continue reading

A Semantic Data Fabric with Federated Governance for Data Standardization

EK Team . November 23, 2022 . Case Study

The Solution To enable the adoption of standardized data across the organization, EK spearheaded the design and development of an enterprise ontology, defining key data elements describing the core financial activities the client performs for millions of customers as well … Continue reading

Taxonomy Workshop and Content Governance for a Multinational Healthcare Company

EK Team . October 7, 2022 . Case Study

The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading

Technology Solution Recommendation for a Global Development Firm

EK Team . September 28, 2022 . Case Study

The Challenge A global development firm with thousands of employees and projects across the world was struggling with their content management strategy. Specifically, they were dealing with inefficient processes and outdated technology. This resulted in wasted time and frustration from … Continue reading

Training and Organizational Design for a Federal Agency

EK Team . August 23, 2022 . Case Study

The Challenge A US federal agency with a wide array of geographic distribution and responsibilities sought to better distribute learning events and resources to diverse professionals spread all over the United States. With a workforce of over 20,000 and millions … Continue reading

KM Strategy Workshop and Roadmap for a Global Product Testing Organization

EK Team . August 17, 2022 . Case Study

The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading

Content Management Strategy for an International Retailer

EK Team . August 2, 2022 . Case Study

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

EK Team . July 25, 2022 . Case Study

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

KM Strategy for a Multinational Software Company

EK Team . July 15, 2022 . Case Study

The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading

N-CATT – Data Strategy, Data Management and Data Governance Workshop

EK Team . April 1, 2022 . Case Study

The Challenge National Center for Applied Transit Technology (N-CATT), a technical assistance center funded by the Federal Transit Administration and operated by the Community Transportation Association of America, seeks to provide small-urban, rural, and tribal transit agencies with practical, replicable … Continue reading