Knowledge Base - Enterprise Knowledge

User-Centered Information Architecture Strategy for a Leading Nonprofit Organization

EK Team . November 1, 2024 . Case Study

Staff at one of the largest charitable nonprofit organizations in the U.S. faced challenges locating information, which led to a dependence on personal networks to find expertise. This issue was compounded by the organization’s two information platforms, which had overlapping functions and purposes. The lack of clarity about where to find specific resources created uncertainty… Continue reading

AI-Augmented Content Analysis to Remediate Duplicate Content

EK Team . April 3, 2024 . Case Study

A global energy company with operations in over 60 countries began actively working to reduce their carbon emissions to achieve Net Zero by 2050. Enterprise Knowledge (EK) evaluated and refined their strategic roadmaps, which yielded a plethora of new initiatives that built on their existing efforts. Continue reading

Taxonomy Workshop and Content Governance for a Multinational Healthcare Company

EK Team . October 7, 2022 . Case Study

The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading

KM Strategy Workshop and Roadmap for a Global Product Testing Organization

EK Team . August 17, 2022 . Case Study

The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading

Content Management Strategy for an International Retailer

EK Team . August 2, 2022 . Case Study

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

EK Team . July 25, 2022 . Case Study

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

KM Strategy for a Multinational Software Company

EK Team . July 15, 2022 . Case Study

The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading

Transforming Instructional Programs from Classroom To Blended Learning

EK Team . October 15, 2021 . Case Study

The Challenge Enterprise Knowledge (EK) worked with a federal agency tasked with preserving our nation’s natural and cultural resources to transform instructional programs and maximize their accessibility and effectiveness. Traditionally, training at this agency is held in-person in a classroom. … Continue reading

IT Support Implementation for a Large Federal Bank

EK Team . September 29, 2021 . Case Study

The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading