OmnichannelX 2021: How to Make Content a Maintainable Business Asset Through Structuring and Tagging

This presentation was delivered by Yanko Ivanov, Principal Solution Consultant, on June 9th at the international OmnichannelX 2021 web conference.

In the presentation, Ivanov explores how componentized content combined with a rich taxonomy and ontology model enables a dramatic increase in content reuse, lower maintenance effort, and a tailored user experience that provides the right answer at the time of need. In addition, the presentation explores leveraging semantic modeling to produce connected content which can enable a richer search experience and dynamic and tailored content delivery to end-users, regardless of delivery channel.

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