Enterprise Knowledge CEO Zach Wahl was interviewed for the Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. In the podcast, Justin holds conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.

In Wahl’s appearance, he covers how Knowledge Management can support the maturation of customer service, help desks, and self-service, and covers topics including Content Governance, Knowledge Graphs, and Artificial Intelligence.

The podcast is available at https://podcasts.bcast.fm/e/qn0my3y8