Designing an Organization’s KM Journey

Organizations across the world are grappling with how to maximize the knowledge that their employees have access to. They face similar core business challenges related to knowledge management (KM):

  • Staff can’t easily find useful and relevant information, when they need it.
  • There is a lack of trust that the information their staff come across is complete, up-to-date, and accurate.
  • Collaboration is hindered by silos.
  • Expertise, best practices, and lessons learned aren’t exchanged in a way that could drive innovation and creativity.
  • Knowledge is “walking out the door” when people leave.
  • Onboarding processes aren’t supporting new staff in getting acclimated effectively.

While many organizations face similar business challenges, how these challenges emerge and look within an organization vary based on its culture and operating environment. In this presentation, Mary Little, Practice Lead, and Kristin McNally-Levitas, Senior Consultant, of Enterprise Knowledge, share methods and proven practices in assessing an organization’s KM maturity, surfacing their primary KM challenges, and defining a roadmap to their KM goals that is framed within the context of their business.

Slide Deck

Kristin Levitas Kristin Levitas is a Knowledge Management Consultant who brings to her role over 12 years of experience leading organizations to plan, design, implement, and measure the impact of KM transformation initiatives. Over this time, she has been responsible for leading cross-functional project teams through enterprise assessments, facilitating discovery sessions with clients, using human-centered design to develop solutions to KM organizational challenges, designing operating models, and developing and executing change management and communications plans. In addition to her technical expertise, the real alchemy of Levitas is her sincere determination to get it right, her warmth, optimism, and her commitment always to be a person you can rely upon. More from Kristin Levitas »
EK Team A services firm that integrates Knowledge Management, Information Management, Information Technology, and Agile Approaches to deliver comprehensive solutions. Our mission is to form true partnerships with our clients, listening and collaborating to create tailored, practical, and results-oriented solutions that enable them to thrive and adapt to changing needs. More from EK Team »