Knowledge Base - Enterprise Knowledge

3 Common Pain Points in Transitioning from Semantic Strategy to Implementation and How to Avoid Them

Madeleine Adamec . Guillermo Galdamez . January 21, 2026 . Blog

At EK, we work with many organizations that are looking to connect, standardize, and enrich knowledge assets (both structured data and unstructured content) for their enterprise through the implementation of a Semantic Layer. While traditionally, Semantic Layer implementation was in … Continue reading

The Unintended Consequences of Artificial Intelligence

Zach Wahl . January 20, 2026 . Blog

Organizations continue to make significant investments in Enterprise AI, bringing Agentic and Generative AI solutions into their own operations and systems, with the goals of improving their operations through automation and machine learning. Within the context of knowledge, data, and … Continue reading

Enterprises, KM, & AI: From Fragmented Knowledge to Intelligent Systems

Jess DeMay . January 15, 2026 . Presentation

In the session “Enterprises, KM, & AI: From Fragmented Knowledge to Intelligent Systems,” Jess DeMay (Enterprise Knowledge) and Rachel Teague (Emory Consulting LLC.) co-presented at KMWorld 2025, exploring how organizations can evolve from disconnected information environments into intelligent and adaptive … Continue reading

Taxonomist Role in the New World of Generative AI

Yumiko Saito . January 13, 2026 . Blog

We have been at the forefront of implementing generative technologies to augment traditional taxonomy workflows offering new capabilities for content modeling, classification, and semantic enrichment. This raises an important question for practitioners: What are the implications of Generative AI for … Continue reading

Where AI is Failing Organizations Without a Semantic Layer: Lessons From the Trenches (with Case Studies)

Lulit Tesfaye . January 12, 2026 . Blog

It has been over three years since OpenAI, an artificial intelligence research company, introduced ChatGPT in November 2022. While artificial intelligence has existed for decades prior, this release and development of Generative AI (GenAI), large language models (LLMs), and their … Continue reading

The Cost of Missing Critical Connections in Data: Suspicious Behavior Detection using Link Analysis

Urmi Majumder . Kyle Garcia . January 9, 2026 . Presentation

Graph-powered link analysis, combined with natural language processing (NLP), offers a powerful approach to identifying complex patterns and trends within extensive and complex datasets, especially unstructured data like emails, documents, and social media. By modeling data as interconnected entities and … Continue reading

A Healthier Knowledge Platform: Taxonomy Principles to Support Knowledge Management at a Not-for-Profit

Bonnie Griffin . January 7, 2026 . Presentation

Would your organization benefit from “healthier” knowledge management practices? Learn more about how the YMCA of the USA improved the health of key internal tools. During their presentation, “Taxonomy Principles to Support Knowledge Management at a Not-for-Profit” at KMWorld’s Taxonomy … Continue reading

Generating Structured Outputs from Unstructured Content Using LLMs

Joe Hilger . Kyle Garcia . January 6, 2026 . Presentation

Long, unstructured documents can be difficult to find, manage, and work with for both people and AI. A clear structure is essential for transforming and dividing disorganized content into smaller, usable, and more valuable information assets. A well-formed content structure … Continue reading

Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center

EK Team . December 18, 2025 . Case Study

A well-known financial institution faced challenges in providing frictionless, personalized service to customers due to widespread issues with knowledge base content. Due to outdated legacy systems, both agents and customers experienced difficulties finding and using content; similarly, internal content management teams struggled to maintain and update both agent-facing and customer-facing content … Continue reading

Semantic Layer Symposium 2025: Takeaways and Looking Ahead at Semantic Layers and AI

EK Team . December 16, 2025 . Video

In October of this year, Enterprise Knowledge held our annual Semantic Layer Symposium (SLS) in Copenhagen, Denmark, bringing together industry thought leaders, data experts, and practitioners to explore the transformative potential, and reflect on the successful implementation, of semantic layers. … Continue reading