Knowledge Cast – Liz Herman of Accenture Federal Services

In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence.

Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.



If you would like to be a guest on Knowledge Cast, Contact Enterprise Knowledge for more information.

Zach Wahl Zach Wahl Expert in knowledge and information management strategy, content strategy, and taxonomy design. Zach is passionate about forming and supporting high-functioning teams and facilitating results-focused outcomes with his clients. More from Zach Wahl »