In EK CEO Zach Wahl’s presentation from KMWorld Connect 2020, he discusses the importance of putting KM in terms of business value and ROI. The presentation details EK’s Proprietary KM Maturity Benchmark, a process to understand your organization’s current and target state, and specific metrics regarding KM ROI and Business Value. Specifically, it discusses how KM can impact an organization’s productivity, employee retention, and learning capabilities, resulting in improved costs, employee retention, and customer retention.