Knowledge Management by the Numbers

In EK CEO Zach Wahl’s presentation from KMWorld Connect 2020, he discusses the importance of putting KM in terms of business value and ROI. The presentation details EK’s Proprietary KM Maturity Benchmark, a process to understand your organization’s current and target state, and specific metrics regarding KM ROI and Business Value. Specifically, it discusses how KM can impact an organization’s productivity, employee retention, and learning capabilities, resulting in improved costs, employee retention, and customer retention.

Zach Wahl Zach Wahl Expert in knowledge and information management strategy, content strategy, and taxonomy design. Zach is passionate about forming and supporting high-functioning teams and facilitating results-focused outcomes with his clients. More from Zach Wahl »