Enterprise Knowledge is hosting the Knowledge Management Assocation (KMA) MeetUp. Join the group and RSVP by visiting the KMA MeetUp event page. This MeetUp will feature Victor Jimenez, an experienced leader and KM practitioner with over 15 years of combined professional and military experience leading small teams for contract administration, business development, federal sector marketing, and knowledge management. His talk is titled “Lessons from the Application of KCS Principles and Core Concepts”.

Today’s knowledge work requires learning as you go. Promoting learning as primary work objective seems common sense but the more you plan for learning the more you find conflicts with general management theory. Popular management theories focus on control and eliminating variances in order to yield better performance. In hindsight, learning is the only way to build the resilience and the capability that is required for long-term success of project teams. This discussion will review lessons from the application of Knowledge Centered Support (KCS) fundamentals from the Consortium for Service Innovation in a Federal IT Service Desk environment.