Knowledge Management should be a critical component of any organization’s strategy, operations, and technical infrastructure. However, many organizations continue to struggle with defining what KM is, what they can get out of it, and how it integrates with their business. Much of this challenge is due to the fact that KM has long been an ill-defined concept, coopted by academics that fail to focus on business value. Other organizations have struggled with KM due to an inability to recognize that effective KM transcends a single discipline, integrating People, Culture, Processes, Technology, and Content throughout and between the various functions on an organization.
This session will define business-focused KM and discuss the various aspects of Knowledge and Information Management that yield true business value. It will also define an Agile approach to understanding the current status and future needs for KM within an organization, including the introduction of EK’s KM benchmarking system for understanding where your organization should focus. The presentation concludes with a series of real world case studies and related best practices to ensure participants are armed with the practical tools to ensure they achieve their KM goals.
What You Will Learn:
• Concise definitions for KM Value and supporting components, put in terms of business value and results.
• An Agile process to defining your organizations KM needs, priorities, and road map.
• Support best practices and lessons learned, powered by real world case studies.