Enterprise Knowledge is sponsoring and speaking at OmniChannelX June 8th-10th in Amsterdam. OmnichannelX is the world’s first conference dedicated to helping organizations build strong personal relationships with their audience by leveraging omnichannels. Omnichannel is the unification of engagement and communication strategies so that they complement each other, ensuring content, design, governance, and systems are aligned to best support customers’ journeys.
Mary Little, EK Knowledge Management Practice Lead, and Megan Salerno, Senior Content and Taxonomy Analyst, will lead the conference attendees through their presentation: Designing a User-Centric Taxonomy for Your Omni-Channel Strategy. Little and Salerno will provide an overview of what a taxonomy is and how it can enable an organization’s omnichannel strategy. Further, they will discuss recent case studies that demonstrate how taxonomies can be leveraged for a variety of targeted user groups to enhance omnichannel content orchestration and personalization initiatives. Attendees will leave their presentation with the necessary knowledge to develop user-centric business taxonomies, identify key user groups, and utilize proven practices to ensure an organization’s taxonomy is scalable and flexible.
In addition to providing thought leadership, Enterprise Knowledge is a Gold Sponsor for this year’s conference. “As part of our ongoing commitment to global thought leadership, we’re happy to serve as a sponsor for this important conference. The alignments with our core knowledge and information management efforts make this conference a great place for us to be,” said Zach Wahl, CEO of Enterprise Knowledge.
Do you have a passion for content, communication, and UX and want to use your talents even more effectively? Then join EK thought leaders Mary Little and Megan Salerno, along with other industry leaders, in Amsterdam this June. Register here.