KM Leadership and the KM Champion Role

Presented at KMWorld 2018 by Mary Little (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), this presentation offers a case study from FHLBC on how they have communicated the value of KM to senior leadership and gained their buy-in by aligning KM initiatives to the organization’s overall strategic plan. This presentation showcases how they developed a KM Leadership Team for the service desk and leveraged the Leadership Team to spread the word up and across the organization about the benefits that a well-designed taxonomy, content strategy, enterprise search, and culture of collaboration can have on the productivity and engagement of its workforce. Originally presented at KMWorld 2018 in Washington, D.C.

Mary Little Mary Little Mary Little is an expert advisor and management consultant in the area of knowledge management strategy and implementation. She ardently believes in the value of servant leadership, effective communication, human-centered design, and maximized talent potential as means to organizational change and success. More from Mary Little »