Knowledge Base - Enterprise Knowledge

Generative AI-Assisted Taxonomy Development for a Global Investment Bank

EK Team . February 5, 2024 . Case Study

The Challenge A multinational financial institution with a century-long legacy, celebrated for pioneering financial solutions and shaping the global economic landscape, relied on unstructured data for risk management. With a vast array of risks to consider, and a wealth of … Continue reading

A Semantic Data Fabric with Federated Governance for Data Standardization

EK Team . November 23, 2022 . Case Study

The Solution To enable the adoption of standardized data across the organization, EK spearheaded the design and development of an enterprise ontology, defining key data elements describing the core financial activities the client performs for millions of customers as well … Continue reading

Content Management Strategy for an International Retailer

EK Team . August 2, 2022 . Case Study

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

EK Team . July 25, 2022 . Case Study

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance

EK Team . August 10, 2021 . Case Study

The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading

Improved Customer Service and Risk Management through KM

EK Team . August 7, 2021 . Case Study

The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading