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    • Mission
    • Knowledge Management Defined
    • Leadership
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    • Success Stories
    • The EK Way
    • Contract Vehicles
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  • Services
    • KM Strategy & Design
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    • Agile, Design Thinking, & Facilitation
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    • Enterprise Learning
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    • Library and Information Management
    • Advanced Content
    • Change Management & Communications
    • Knowledge Graphs & Data Modeling
  • Solutions
    • Content Assembly
    • Enterprise 360
    • Enterprise Artificial Intelligence
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    • OmniLearning
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    • Current Openings
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Home : Knowledge Base : Knowledge Management Strategy & Design : Knowledge Cast – Erica Butler of Mountain America Credit Union

Knowledge Cast – Erica Butler of Mountain America Credit Union

Zach Wahl Zach Wahl . March 3, 2021

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Erica Butler, Senior Manager of Knowledge Management at Mountain America Credit Union. Erica has worked at Mountain America Credit Union (MACU- a federally chartered credit union headquartered in Utah) since 2017, where she leads a Knowledge Management team in a forward-looking digital space. Capitalizing on her passion for visual and written content paired with an innovative, human-centered approach, MACU developed a revolutionary resource for knowledge sharing across their dispersed workforce, connecting people with crucial information. Focused on data analytics, Erica and her KM team have proven real ROI with correlated impacts on business outcomes.

Prior to joining MACU, Erica excelled in a number of communications roles within the Healthcare and Finance industries. While working at General Electric (GE Capital Financial), she earned a Green Belt in Six Sigma process improvement methodology. She received a Bachelor’s of Science from Westminster College. Erica is a Master’s of Interdisciplinary Studies candidate at Southern Utah University and just completed her Remote Work Leadership professional certificate.

 
 

 

 

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Zach Wahl Zach Wahl Expert in knowledge and information management strategy, content strategy, and taxonomy design. Zach is passionate about forming and supporting high-functioning teams and facilitating results-focused outcomes with his clients. More from Zach Wahl »

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