In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Erica Butler, Senior Manager of Knowledge Management at Mountain America Credit Union. Erica has worked at Mountain America Credit Union (MACU- a federally chartered credit union headquartered in Utah) since 2017, where she leads a Knowledge Management team in a forward-looking digital space. Capitalizing on her passion for visual and written content paired with an innovative, human-centered approach, MACU developed a revolutionary resource for knowledge sharing across their dispersed workforce, connecting people with crucial information. Focused on data analytics, Erica and her KM team have proven real ROI with correlated impacts on business outcomes.

Prior to joining MACU, Erica excelled in a number of communications roles within the Healthcare and Finance industries. While working at General Electric (GE Capital Financial), she earned a Green Belt in Six Sigma process improvement methodology. She received a Bachelor’s of Science from Westminster College. Erica is a Master’s of Interdisciplinary Studies candidate at Southern Utah University and just completed her Remote Work Leadership professional certificate.

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