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    • Mission
    • Knowledge Management Defined
    • Leadership
    • News
    • Success Stories
    • The EK Way
    • Contract Vehicles
    • Philanthropy
  • Services
    • KM Strategy & Design
    • Taxonomy & Ontology Design & Implementation
    • Agile, Design Thinking, & Facilitation
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    • Enterprise Search
    • Library and Information Management
    • Advanced Content
    • Change Management & Communications
    • Knowledge Graphs & Data Modeling & AI
  • Solutions
    • Content Assembly
    • Enterprise 360
    • Enterprise Artificial Intelligence
    • Knowledge Management Transformation
    • Knowledge Portal
    • OmniLearning
  • Knowledge Base
  • Careers
    • Current Openings
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    • A Day In the Life

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Home : Knowledge Base : Knowledge Management Strategy & Design : Knowledge Cast – Niall Thomas of Zendesk

Knowledge Cast – Niall Thomas of Zendesk

Zach Wahl Zach Wahl . April 16, 2021

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success Teams, as well as established a global cross-functional team to collaborate on success, sales, and enablement content to achieve a shared goal of maximum customer-facing time.

Prior to Zendesk, Niall was working in knowledge management at eir Ireland and Bord Gáis Energy. In addition to knowledge management, Niall has over 10 years training and development experience in IT/telecoms and utilities sectors.
 

 

 

If you would like to be a guest on Knowledge Cast, Contact Enterprise Knowledge for more information.

Zach Wahl Zach Wahl Expert in knowledge and information management strategy, content strategy, and taxonomy design. Zach is passionate about forming and supporting high-functioning teams and facilitating results-focused outcomes with his clients. More from Zach Wahl »

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