News related to Knowledge Cast – Niall Thomas of Zendesk
EK Teaching Upcoming Agile & Design Thinking Certification for KMI
The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on September 27th and 28th, 2022. The full course overview and registration information can be found through the KMI event … Continue reading
Enterprise Knowledge to speak at International Web Conference OmnichannelX
Enterprise Knowledge (EK) is presenting three sessions at the upcoming OmnichannelX conference to be held virtually from June 13th to June 16th. OmnichannelX brings together the best and the brightest in the field so they can share their success stories, … Continue reading
Wahl and Hilger Release New Book on Knowledge Management Systems
Enterprise Knowledge co-founders Zach Wahl, CEO, and Joe Hilger, COO, have announced the upcoming release of their new book, titled Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation, published by Springer. The book is a comprehensive … Continue reading
EK Teaching Upcoming Agile & Design Thinking Certification for KMI
The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on March 1st and 2nd, 2022. The full course overview and registration information can be found through the KMI event … Continue reading
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading
EK Launches KM Maturity Benchmark Self-Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment. EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading
EK to Host and Speak at Upcoming KMCDC Meetup
Enterprise Knowledge is hosting and speaking at Knowledge Management Community DC’s latest Meetup event on December 12th. To sign up, visit KMCDC’s Meetup page. The Meetup will begin at 3:30 PM and will be held at EK’s Headquarters. EK’s KM … Continue reading
Wahl Published in KMWorld Magazine
EK’s CEO Zach Wahl was featured in the most recent edition of KMWorld Magazine. Available online and in the January/February 2019 [Volume 28, Issue 1] print edition, Wahl’s article discusses the important role Knowledge Management plays in creating a foundation … Continue reading
Upcoming Agile & Design Thinking Course Details Announced
Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The first offering of the course will be held July 24th and 25th in Tysons Corner, Virginia. … Continue reading
EK Teaming with KMI for New Agile & Design Thinking Certification
Enterprise Knowledge (EK) is teaming with the International Knowledge Management Institute (KMI) to offer a new certification course teaching KM practitioners how to leverage Agile, Design Thinking, and Change Management practices in the strategy, design, and implementation of Knowledge Management … Continue reading