Strategy & Design

• Waste time searching for information that they cannot find.
• Recreate solutions for problems that have already been solved.
• Take incorrect actions because they lack the information to make correct decisions.

• Look elsewhere for support that they do not know exists.
• Refer sales to other organizations because they do not understand your organization’s full capabilities.
• Lose faith in the partnership because it is difficult to work together

• Purchase products or services from competitors who do a better job showing/explaining their services.
• Grow frustrated with poor customer support and switch to competitors.

Knowledge Gathering and Current State Assessment

We approach our assessment efforts by considering organizational culture, people, content, processes, and supporting technologies. We use interviews, focus groups, and industry research to understand where our clients are in the KIM continuum and where they need to be. This gives us a complete understanding of your current Knowledge and Information Management strengths and weaknesses, allowing us to provide the right recommendations and guidance to drive success, business value, and long-term adoption.

Further, we apply our proprietary KIM Maturity Model industry benchmark to help focus your KIM targets and clearly define success criteria.

Target State Definition

We have a proven process to define the target state of Knowledge and Information Management for your organization. Our consultants use the information gathered during the current state assessment and industry best practices to identify a practical end state for your KIM goals. We use this end state vision to develop a gap analysis providing recommendations across culture, content, processes, and technology. This gap analysis and target state definition includes measurable success criteria that ensures that all of our recommendations provide immediate and tangible benefits to your organization.

With this knowledge in hand, our consultants utilize EK’s unique combination of KM and technical skills to develop the target state architecture and recommended technology toolset that will help you achieve your Knowledge and Information Management goals.

Business Case Development

It is not always easy to develop a business case that properly justifies the need for Knowledge and Information Management improvements. EK uses our business value workshop along with business value best practices to help our customers develop a business case that justifies proper funding to support their KIM projects. This business case can be done as a stand-alone activity or as part of a larger strategic solution.

Software Selection, Architecture, and Design

With the current and target states in mind, our consultants conduct a vendor fit analysis, which yields a short-list of candidate software vendors that may offer potential solutions for achieving your goals in the most efficient and effective way. Based on the preferred vendor, we develop a high-level KIM architecture and design to visualize how the KIM tools fit and integrate within your technology framework as part of the target state.

Strategy Development, and Roadmapping

Building on the established focus on culture, people, content, processes, and technology, EK consultants work with you to develop a strategy and roadmap document that outlines the workstreams and activities needed to achieve the target state. It combines our understanding of your organization with proven best practices and methodologies into an iterative work plan that ensures you can achieve the target state while quickly and consistently showing interim business value.

Furthermore, we compile an assessment of potential project ROI based on increased revenues, cost avoidance, regulatory compliance, and litigation and acquisition preparedness.