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Establishing a Scalable Knowledge Management Strategy and Solution Framework for a Leading Automotive Manufacturing Company: A Case Study

One of the top global leaders in automotive manufacturing faced significant challenges in managing and accessing critical knowledge across its diverse teams. The company engaged Enterprise Knowledge (EK) to conduct a Knowledge Management (KM) Strategy and solution implementation project plan after the failure of multiple KM initiatives. The engagement’s long-term goal is to establish a shared Knowledge Management System (KMS) to streamline access to crucial information, better leverage experts’ institutional knowledge and experience, and decrease new employees’ time to proficiency. Continue reading

How to Implement a Semantic Layer: A Proven Operating Model

As organizations invest in enterprise AI and knowledge intelligence, the semantic layer serves as a critical foundation for providing a consistent, contextual framework that connects data assets across multiple sources to enable shared understanding, interoperability, and more intelligent use of … Continue reading

Knowledge Portals: Manifesting A Single View Of Truth For Your Organization

Guillermo Galdamez, Principal Knowledge Management Consultant, and Benjamin Cross, Project Manager, presented “Knowledge Portals: Manifesting A Single View Of Truth For Your Organization” at the APQC 2025 Process & Knowledge Management Conference on April 9th, 2025. Galdamez and Cross delivered … Continue reading

Harnessing Institutional Knowledge to Enhance Employee Learning

Institutional knowledge loss erodes an organization’s effectiveness by neglecting critical collective wisdom and work previously produced by others. It is a challenge that is cumulative in its effect. The more time that goes by where an organization fails to protect … Continue reading

Leveraging Institutional Knowledge to Enable Innovation

In Greek mythology, the character Sysiphus is condemned to spend eternity pushing a boulder up a hill, only for the boulder to roll back down as soon as he nears the top.  When organizations lack capability to manage and preserve … Continue reading

Using Knowledge Management to Minimize the Costs of Departing Leaders

Institutional knowledge loss can take many forms, but one of its most common instances occurs when long-standing leaders and experts decide to step down and leave the organization. Departures arise as individuals look for new opportunities, retire, or as a … Continue reading