Content related to Improving Product Documentation With a CCMS and a Knowledge Graph
Content Analysis
Connect your content strategy to your business strategy with a rigorous analysis Your content isn’t just words on a page; it’s a vital business asset driving your marketing, documentation, communications, customer support, and knowledge management. Beyond the text, it’s about … Continue reading
The Role of Ontologies with LLMs
In today’s world, the capabilities of artificial intelligence (AI) and large language models (LLMs) have generated widespread excitement. Recent advancements have made natural language use cases, like chatbots and semantic search, more feasible for organizations. However, many people don’t understand … Continue reading
Case Studies: Applications of Data Governance in the Enterprise
Thomas Mitrevski, Senior Data Management and Governance Consultant and Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services presented “Case Studies: Applications of Data Governance in the Enterprise” on December 6th, 2023 at DGIQ in Washington D.C. In … Continue reading
Expert Analysis: Reusable Learning Content
Most everyone in their career has had to sit through a training that was too general, too long, or too outdated. In this day and age people expect a more tailored experience and more flexibility in how they can learn…but … Continue reading
Breaking it down: What is a Knowledge Portal?
Throughout my career, I have worked with dozens of public and private organizations who want a holistic understanding of their knowledge assets. Organizations seek new ways to manage, find, and take action on their knowledge, whether through a content management … Continue reading
Scaling Knowledge Graph Architectures with AI
Sara Nash and Urmi Majumder, Principal Consultants at Enterprise Knowledge, presented “Scaling Knowledge Graph Architectures with AI” on November 9th, 2023 at KM World in Washington D.C. In this presentation, Sara and Urmi defined a Knowledge Graph architecture and reviewed … Continue reading
4 Critical Elements of a Successful Data Governance Program
Without a strong data governance framework, maintaining your organization’s data can become an unwieldy challenge: with unclean, decentralized data, staff may begin to lose trust and confidence in the information they are working with. If you’re unsure where to start, … Continue reading
QA for Personalized Content
We’ve all sifted through dense technical documentation which has way too much detail about features and products that aren’t even relevant to us – just to get to that one nugget of information we’re actually looking for (often on page … Continue reading
Content Engineering for Personalized Product Release Notes
The Challenge A global software vendor with a vast portfolio of cloud software products needed to deliver more personalized, timely, and relevant release notes of upcoming product changes in a continuous implementation, continuous delivery (CI/CD) environment to both internal and … Continue reading
Knowledge Portal Architecture Explained
At its core, a Knowledge Portal consists of five components: Web UI, API Layer, Enterprise Search Engine, Knowledge Graph, and Taxonomy/Ontology Management System. Continue reading