Knowledge Base - Enterprise Knowledge

Knowledge Cast – Melanie Adams of MSD

Zach Wahl . March 24, 2026 . Podcast

Enterprise Knowledge CEO Zach Wahl speaks with Melanie Adams, Global Talent Development & Training Operations Lead, Digital Manufacturing Operations, at MSD. With a deep background in science, leading analytical testing teams, and ensuring quality in regulated pharma environments, Melanie blends … Continue reading

Leveraging a Semantic Layer for Research Curation and Conversational Experiences

EK Team . March 18, 2026 . Case Study

The Challenge A global philanthropic organization focused on health programs struggled to fully leverage knowledge from semi-structured and unstructured documents. Specifically, within a health-related funding program, researchers lacked access to key qualitative data from end-user surveys and transcripts. Consequently, they … Continue reading

Building the Semantic Layer: Scaling Enterprise Intelligence at a Global Investment Firm

EK Team . March 11, 2026 . Case Study

The Challenge A global investment firm with a $330 billion dollar portfolio and 50,000+ employees struggled with fragmented data. Investment professionals were losing critical time hunting for assets across disconnected systems. Detailed deal records were scattered as a mix of … Continue reading

Knowledge Cast – TJ Hsu of Amgen

Zach Wahl . March 3, 2026 . Podcast

Enterprise Knowledge CEO Zach Wahl speaks with TJ Hsu, Director of R&D Knowledge Management at Amgen. With over a decade of experience in artificial intelligence and knowledge services, TJ currently leads a team dedicated to enhancing Amgen’s research, development, and … Continue reading

Optimizing Historical Knowledge Retrieval: Extracting Knowledge by Making Connections

EK Team . February 4, 2026 . Case Study

The Challenge From POC to Production A Federally Funded Research and Development Center (FFRDC) faced significant challenges with low-quality or incomplete metadata for managing and cataloging scientific reports, hindering researchers’ ability to parse repositories and efficiently discover relevant content. As … Continue reading

Graph Database Evaluation for a Financial Services Firm

EK Team . February 2, 2026 . Case Study

A financial services firm built a mature graph data ecosystem, but the graph database they selected originally did not scale as multiple business-critical solutions relied on graph data. As application and business teams across multiple stakeholder groups expanded usage … Continue reading

Knowledge Cast – Mike Ferguson, CEO of Intelligent Business Strategies

Lulit Tesfaye . January 22, 2026 . Podcast

Enterprise Knowledge’s Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Mike Ferguson, CEO of Intelligent Business Strategies and Conference Chair of Big Data LDN, the largest data and analytics conference in Europe. With over 40 years of experience … Continue reading

Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center

EK Team . December 18, 2025 . Case Study

A well-known financial institution faced challenges in providing frictionless, personalized service to customers due to widespread issues with knowledge base content. Due to outdated legacy systems, both agents and customers experienced difficulties finding and using content; similarly, internal content management teams struggled to maintain and update both agent-facing and customer-facing content … Continue reading

Knowledge Cast – Ole Olesen-Bagneux, Vice President & Chief Evangelist at Actian

Lulit Tesfaye . December 12, 2025 . Podcast

Enterprise Knowledge’s Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Ole Olesen-Bagneux, Vice President & Chief Evangelist at Actian. He is a twice-published author with a BA, MA, and PhD in Library and Information Science from the University … Continue reading

Knowledge Cast – Michal Bachman, CEO of GraphAware

Joe Hilger . October 28, 2025 . Podcast

Enterprise Knowledge COO Joe Hilger speaks with Michal Bachman, CEO at GraphAware. GraphAware provides technology and expertise for mission-critical graph analytics, and its graph-powered intelligence analysis platform — Hume — is used by democratic government agencies (law enforcement, intelligence, cybersecurity, … Continue reading