How to Explain Ontologies to Any Audience

Recently, I’ve been thinking a lot about how we can better explain complex, semantic concepts like ontologies, knowledge graphs, and data fabrics to others in an approachable, easy-to-understand manner. I’ve been in any number of situations where I’ve struggled to … Continue reading

Trimming an Untamed Taxonomy

When your taxonomy has overgrown your path towards usability, it’s time to do some gardening. Congratulations: you have a taxonomy! You’ve gone through the work of gathering user feedback, developing a design, validating the design, and you’ve come out the … Continue reading

Improved Customer Service and Risk Management through KM

The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading