Developing Good KM Habits to Make KM Stick

Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my … Continue reading

Enterprise Search: The Key to Findability

Presented at KM Showcase 2019 by Todd Fahlberg (Enterprise Knowledge) and Hasan Syed (Federal Home Loan Bank of Chicago), the presentation offers a case study from FHLBC on how Syed led his organization in the design and implementation of an … Continue reading

The Cost of Doing Nothing with Knowledge Management

Presented at KM Showcase 2019 by EK’s Lulit Tesfaye, this presentation covers the business case for knowledge and information management. Further, it offers business cases and discussions of hard Return on Investment (ROI) for KM efforts.

Achieving a Gold Standard Taxonomy

One of the first steps of a taxonomy design effort is to gather any previous taxonomies that may exist within the business, as well as sample content, search logs, and pre-existing information about these taxonomies’ content or systems. At EK, … Continue reading