Knowledge Base - Page 47 of 76 - Enterprise Knowledge

Knowledge Cast – Dr. Stacey Young of USAID

Zach Wahl . September 23, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Stacey Young, Agency Knowledge Management and Organizational Learning Officer at US Agency for International Development. Stacey Young, Ph.D., became USAID’s first Agency Knowledge Management and Organizational … Continue reading

Onboarding During a Pandemic: How Knowledge Management Can Help

EK Team . September 22, 2020 . Blog

The current global situation has upended nearly everything across the globe, and the professional world has not been immune. People are adapting to remote work across industries, dramatically shifting how they conduct business and go about their days as professionals. … Continue reading

Knowledge Cast – Bill Kaplan of Working Knowledge CSP

Zach Wahl . September 18, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Bill Kaplan, the founder of Working KnowledgeCSP. Bill Kaplan is recognized as one of the early thought leaders and knowledge management consultants in the application of Knowledge … Continue reading

Knowledge Cast – Lynda King of ServiceNow

Zach Wahl . September 16, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow. Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading

The UX Guide to Chatbots

EK Team . September 11, 2020 . Blog

Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading

A Case for Chatbots

EK Team . September 7, 2020 . Blog

“Welcome to our chat! You can ask me anything or request real human help any time. Ask me anything!” Whether you’re looking to buy a car, ordering pizza, or browsing research publications, the average internet experience tends to feature some … Continue reading

If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience

EK Team . August 28, 2020 . Blog

We all know what a seamless search experience feels like. Thanks to Google and Amazon, we expect to immediately find that restaurant, book, or movie we’re looking for. For an end user, using an effective search portal is like watching … Continue reading

Taxonomy Use Cases: How To Estimate Effort and Complexity

EK Team . August 27, 2020 . White Paper

When asked to define taxonomy, I like to define it as a method rather than a thing. I typically say taxonomy is a way of categorizing things hierarchically, from general to more specific. Sounds simple enough, right? After all, who … Continue reading

Common Taxonomy Design Mistakes, Part I: Failing to Include Your End Users

EK Team . August 26, 2020 . Blog

The necessity of a business taxonomy has become increasingly apparent as organizations across the globe have shifted to working from home and, consequently, have an increased need for their employees to be able to quickly and independently find and discover … Continue reading

Measuring the Success of KM Digital Transformation

EK Team . August 24, 2020 . Blog

Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading