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Developing a Business Case for Knowledge Management

Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading »

Three Important Factors to Consider for Implementing Effective Content Management

Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading »

Enriching Knowledge Management Through Cultivating Communities of Practice

What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading »

Knowledge Management Trends in 2021

The last year has been a big one for Knowledge Management. Technology is advancing rapidly, introducing capabilities around knowledge graphs, ontologies, and enterprise artificial intelligence that seemed like distant possibilities just a few years ago. The pandemic, meanwhile, forced every … Continue reading »

Enterprise KM Strategy for a Central Bank

The Challenge A central banking organization was seeking to more effectively fulfill its mission of administering monetary policy through the implementation of an enterprise approach to Knowledge Management (KM). Specifically, the Bank was seeking an understanding of their current KM … Continue reading »