Content related to System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
Leveraging a Semantic Layer for Research Curation and Conversational Experiences
The Challenge A global philanthropic organization focused on health programs struggled to fully leverage knowledge from semi-structured and unstructured documents. Specifically, within a health-related funding program, researchers lacked access to key qualitative data from end-user surveys and transcripts. Consequently, they … Continue reading
What’s Next for Search? Moving Beyond Q&A to Context, Discovery, and Action
Beyond the Search Box Enterprise search is in the middle of a reset. For years, most enterprise search programs were built to return documents and links across repositories, and success was measured by whether employees could locate the right file. … Continue reading
Building the Semantic Layer: Scaling Enterprise Intelligence at a Global Investment Firm
The Challenge A global investment firm with a $330 billion dollar portfolio and 50,000+ employees struggled with fragmented data. Investment professionals were losing critical time hunting for assets across disconnected systems. Detailed deal records were scattered as a mix of … Continue reading
Making Search Less Taxing: Leveraging Semantics and Keywords in Hybrid Search
Explore how Tax Analysts, the nonpartisan nonprofit behind Tax Notes, upgraded its search functionality to help subscribers both easily find information and discover unexpected, relevant content. At KMWorld 2025, Chris Marino of Enterprise Knowledge partnered with Jaime Martin, Senior Product Manager … Continue reading
Optimizing Historical Knowledge Retrieval: Extracting Knowledge by Making Connections
The Challenge From POC to Production A Federally Funded Research and Development Center (FFRDC) faced significant challenges with low-quality or incomplete metadata for managing and cataloging scientific reports, hindering researchers’ ability to parse repositories and efficiently discover relevant content. As … Continue reading
Taxonomy Alignment for SDG Tagging
In the session “Utilizing Taxonomies to Meet UN SDG Obligations“ co-presented at KMWorld 2025 on November 17th, Enterprise Knowledge’s Ben Kass and ASHA’s Mike Cannon discuss how they structured taxonomies within an ongoing auto-tagging implementation to serve content management and … Continue reading
The Role of Product Taxonomies in the Age of AI
Product Taxonomies are Your Intellectual Property; Why they Deserve More than AI Slop “Good design is invisible,” a principle that applies as much to digital taxonomy design as it does to the design of physical objects and spaces. At their … Continue reading
Taxonomist Role in the New World of Generative AI
We have been at the forefront of implementing generative technologies to augment traditional taxonomy workflows offering new capabilities for content modeling, classification, and semantic enrichment. This raises an important question for practitioners: What are the implications of Generative AI for … Continue reading
A Healthier Knowledge Platform: Taxonomy Principles to Support Knowledge Management at a Not-for-Profit
Would your organization benefit from “healthier” knowledge management practices? Learn more about how the YMCA of the USA improved the health of key internal tools. During their presentation, “Taxonomy Principles to Support Knowledge Management at a Not-for-Profit” at KMWorld’s Taxonomy … Continue reading
Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
A well-known financial institution faced challenges in providing frictionless, personalized service to customers due to widespread issues with knowledge base content. Due to outdated legacy systems, both agents and customers experienced difficulties finding and using content; similarly, internal content management teams struggled to maintain and update both agent-facing and customer-facing content … Continue reading