Blog

Content related to Designing Your Taxonomy to Fit Your Use Case: Common Taxonomy Use Cases (Part 1)

Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

What Software Engineering Can Teach Knowledge Engineers about Version Control

Information models like taxonomies and ontologies are rarely built independently, and they are never static. At EK, knowledge engineers partner with clients to build these models through an iterative process of design, validation, and implementation. The models that come out … Continue reading

How to Explain Ontologies to Any Audience

Recently, I’ve been thinking a lot about how we can better explain complex, semantic concepts like ontologies, knowledge graphs, and data fabrics to others in an approachable, easy-to-understand manner. I’ve been in any number of situations where I’ve struggled to … Continue reading

Knowledge Cast Product Spotlight – Andreas Blumauer of Semantic Web Company

In this episode of Product Spotlight, EK COO Joe Hilger speaks with Andreas Blumauer of Semantic Web Company. Andreas has been CEO and managing partner of Semantic Web Company (SWC) for more than 15 years. At SWC, he is responsible … Continue reading