Content related to Enterprise Knowledge to speak at International Web Conference OmnichannelX
Semantic Layer Enablement and Change Management, Part 1: Understanding Change & Measuring Impact for the Semantic Layer
The semantic layer is a framework of standards and tools designed to work and remain behind the scenes. It is the conceptual layer that sits between your organization’s knowledge assets, like content and data, and the people who need to … Continue reading
Expert Analysis: What is Enterprise AI-Ready Content?
Scaling Your AI Pilot with the Right Contextual Foundations There’s a rush to build AI solutions: recommendation engines, chatbots, analytics dashboards, and virtual agents. But chasing shiny tools, without understanding the full picture can be risky. The organizations that truly … Continue reading
How to Make Tacit Knowledge Accessible for the Enterprise
Much of what an organization’s employees know isn’t written down. Tacit knowledge refers to exactly that: “highly internalized knowledge that is difficult to articulate, record, and disseminate.” It manifests as a deep, institutional understanding of the daily operations, unwritten processes, … Continue reading
Knowledge Cast – Melanie Adams of MSD
Enterprise Knowledge CEO Zach Wahl speaks with Melanie Adams, Global Talent Development & Training Operations Lead, Digital Manufacturing Operations, at MSD. With a deep background in science, leading analytical testing teams, and ensuring quality in regulated pharma environments, Melanie blends … Continue reading
Knowledge Cast – TJ Hsu of Amgen
Enterprise Knowledge CEO Zach Wahl speaks with TJ Hsu, Director of R&D Knowledge Management at Amgen. With over a decade of experience in artificial intelligence and knowledge services, TJ currently leads a team dedicated to enhancing Amgen’s research, development, and … Continue reading
Top Knowledge Management Trends – 2026
Since 2019, I’ve been authoring an annual KM Trends article. This article tends to be one of the most important and challenging that Enterprise Knowledge produces each year, and rightly should be listed as a coauthorship with many of my … Continue reading
Knowledge Cast – Mike Ferguson, CEO of Intelligent Business Strategies
Enterprise Knowledge’s Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Mike Ferguson, CEO of Intelligent Business Strategies and Conference Chair of Big Data LDN, the largest data and analytics conference in Europe. With over 40 years of experience … Continue reading
Enterprises, KM, & AI: From Fragmented Knowledge to Intelligent Systems
In the session “Enterprises, KM, & AI: From Fragmented Knowledge to Intelligent Systems,” Jess DeMay (Enterprise Knowledge) and Rachel Teague (Emory Consulting LLC.) co-presented at KMWorld 2025, exploring how organizations can evolve from disconnected information environments into intelligent and adaptive … Continue reading
Generating Structured Outputs from Unstructured Content Using LLMs
Long, unstructured documents can be difficult to find, manage, and work with for both people and AI. A clear structure is essential for transforming and dividing disorganized content into smaller, usable, and more valuable information assets. A well-formed content structure … Continue reading
Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
A well-known financial institution faced challenges in providing frictionless, personalized service to customers due to widespread issues with knowledge base content. Due to outdated legacy systems, both agents and customers experienced difficulties finding and using content; similarly, internal content management teams struggled to maintain and update both agent-facing and customer-facing content … Continue reading