Content related to Improved Customer Service and Risk Management through KM
Taxonomy and Information Architecture for the Semantic Layer
There is a growing interest in implementing a semantic layer as part of a knowledge management strategy as organizations seek to contextualize and connect their business data and information in meaningful ways. A semantic layer is more than a collection … Continue reading
Optimizing Historical Knowledge Retrieval: Standardizing Metadata for Enhanced Research Access
Enterprise Knowledge (EK) helps a federal research and development center standardize their descriptive metadata to support content findability. Continue reading
The Role of Taxonomy and Ontology in Semantic Layers
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024. Taxonomies at their core enable effective tagging and retrieval of content, and … Continue reading
Designing IA for AI: Information Architecture Conference 2024
On April 12, Chris Marino and Guillermo Galdamez presented “Designing IA for AI” at IAC24. With the explosive popularity of ChatGPT, organizations are throwing massive budgets and executive attention at the implementation of AI technologies. Making these solutions work for … Continue reading
Generative AI for Taxonomy Creation
There is a growing awareness and appreciation for taxonomies as information and knowledge management tools. Taxonomies – structured sets of terms tagged to content – support search, information discovery, browse navigation, news alerts and feeds, content recommendation and personalization, content … Continue reading
Extending Taxonomies to Ontologies
Sometimes the words “taxonomy” and “ontology” are used interchangeably, and while they are closely related, they are not the same thing. They are both considered kinds of knowledge organization systems to support information and knowledge management. Yet there is often … Continue reading
Generative AI-Assisted Taxonomy Development for a Global Investment Bank
The Challenge A multinational financial institution with a century-long legacy, celebrated for pioneering financial solutions and shaping the global economic landscape, relied on unstructured data for risk management. With a vast array of risks to consider, and a wealth of … Continue reading
Expert Analysis: Top 5 Considerations When Building a Modern Knowledge Portal
Knowledge Portals aggregate and present various types of content – including unstructured content, structured data, and connections to people and enterprise resources. This facilitates the creation of new knowledge and discovery of existing information. The following article highlights five key … Continue reading
The Role of Ontologies with LLMs
In today’s world, the capabilities of artificial intelligence (AI) and large language models (LLMs) have generated widespread excitement. Recent advancements have made natural language use cases, like chatbots and semantic search, more feasible for organizations. However, many people don’t understand … Continue reading
Taxonomy Roller Coasters: Techniques to Keep Stakeholders on the Ride
Laurie Gray, Principal Consultant on Enterprise Knowledge’s Strategy team, and EK client Kate Vilches, Knowledge Management Lead at Ulteig, presented on November 6, 2022 at the Taxonomy Boot Camp Conference, co-located with KMWorld, in Washington, D.C. The talk, “Taxonomy Roller … Continue reading