Knowledge Base - Page 31 of 64 - Enterprise Knowledge

Knowledge Cast – Laurie Gray of RGP

Zach Wahl . May 5, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Laurie Gray, Vice President Customer Experience & Design at RGP. Laurie is an experienced leader with deep expertise in successful user-centered product design, development and launch. She … Continue reading

Using Wireframes to Define and Visualize Enterprise Knowledge Graphs

EK Team . May 4, 2021 . Blog

As a complement to our enterprise search engagements with clients, we often end up exploring how the implementation of a knowledge graph can establish the foundation for more advanced KM and data efforts, such as smart search or AI capabilities … Continue reading

Understanding the Business Value of Headless CMS

Rebecca Wyatt . April 28, 2021 . Blog

Overview A headless CMS, one in which the content authoring “body” is separated from the content distribution channels (or heads), allows an organization to: Author once and publish to multiple channels; and Reuse the same content in multiple contexts. This … Continue reading

Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph

EK Team . April 26, 2021 . Case Study

The Challenge A global development bank needed a better way to disseminate information and in-house expertise to all of their staff to support the efficient completion of projects, while also providing employees with an intuitive knowledge sharing tool that is … Continue reading

6 Questions to Help Determine Where to Start Your KM Transformation

EK Team . April 21, 2021 . Blog

“Where do we start?” It’s a question that can seem daunting for the organizations that EK works with as they contemplate moving from developing a Knowledge Management (KM) Strategy to implementation. This question invites uncertainty and even skepticism as leadership … Continue reading

Five Steps to Implement Search with a Knowledge Graph

EK Team . April 19, 2021 . White Paper

Knowledge Graphs and Search are commonly linked together to support search use cases such as: Returning contextual relationships with search results; Displaying relevant topics in a knowledge panel; or Powering an expert finder. These advanced use cases enable an organization … Continue reading

Knowledge Cast – Niall Thomas of Zendesk

Zach Wahl . April 16, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success … Continue reading

Developing a Business Case for Knowledge Management

EK Team . April 12, 2021 . Blog

Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading

Three Important Factors to Consider for Implementing Effective Content Management

EK Team . April 7, 2021 . Blog

Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading

Knowledge Cast – Nicki Usiondek of Fragomen

Zach Wahl . April 6, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management … Continue reading