Knowledge Base - Page 40 of 73 - Enterprise Knowledge

Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph

EK Team . April 26, 2021 . Case Study

The Challenge A global development bank needed a better way to disseminate information and in-house expertise to all of their staff to support the efficient completion of projects, while also providing employees with an intuitive knowledge sharing tool that is … Continue reading

6 Questions to Help Determine Where to Start Your KM Transformation

Kristin Levitas . April 21, 2021 . Blog

“Where do we start?” It’s a question that can seem daunting for the organizations that EK works with as they contemplate moving from developing a Knowledge Management (KM) Strategy to implementation. This question invites uncertainty and even skepticism as leadership … Continue reading

Five Steps to Implement Search with a Knowledge Graph

EK Team . April 19, 2021 . White Paper

Knowledge Graphs and Search are commonly linked together to support search use cases such as: Returning contextual relationships with search results; Displaying relevant topics in a knowledge panel; or Powering an expert finder. These advanced use cases enable an organization … Continue reading

Knowledge Cast – Niall Thomas of Zendesk

Zach Wahl . April 16, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success … Continue reading

Developing a Business Case for Knowledge Management

EK Team . April 12, 2021 . Blog

Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading

Three Important Factors to Consider for Implementing Effective Content Management

EK Team . April 7, 2021 . Blog

Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading

Knowledge Cast – Nicki Usiondek of Fragomen

Zach Wahl . April 6, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management … Continue reading

Knowledge Cast – Dave Simmons of General Services Administration

Zach Wahl . April 2, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA, he has worked with GSA staff to completely update the … Continue reading

What is a Headless CMS?

Rebecca Wyatt . March 31, 2021 . Blog

Traditional content management systems (CMS) offer a full “one-stop-shop” for your organization’s content management needs. They allow you to author, manage, and deliver content to your end users all from a single solution. This approach is often called “monolithic,” as … Continue reading

Enriching Knowledge Management Through Cultivating Communities of Practice

EK Team . March 23, 2021 . Blog

What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading